Return Forms

We want to make things easier for you: In case of a return, be it for resizing, polishing, or withdrawal, we will send the courier service to pick the package up from you.

In order to make the return of our products more effortless, we offer the following forms that you can use. However, using these is not mandatory. 

Please visit also our Right of Withdrawal page.

Resizing your ring:

Please print off this form and send it back to us with your ring for resizing.

Please do not send in your valuation document/diamond certificate that you might have received with your ring, just this form and the ring itself is all we need.

The form will provide you with the correct address to send your ring back to, and all other information that you require in order to have your ring resized.

 

 

Returning for Cleaning/Polishing or for a Repair:

If possible, please print off this form and send it back to us with the item you wish to be cleaned/repaired.

Please do not send in your valuation document/diamond certificate that you might have received with your ring, just this form and the ring itself is all we need.

The form will provide you with the correct address to send your ring back to, and all other information that you require in order to have your ring cleaned/polished/repaired.

 

 


Returning your item for a refund/exchange:

If possible, please print off this form and send it back to us with the item you ordered.

The form will provide you with our address and other important information that you require to obtain a refund/exchange.

Please if possible send the goods in their original packaging with all accessories and with all packaging components to us. If you do not have the original packaging, please use a protective outer packaging for adequate protection against damage in transit, to avoid claims for damages because of damage due to faulty packaging.*

 * Please note that these modalities are not a prerequisite for the effective exercise of the right of withdrawal.