Delivery Information

How long will my order take to arrive?

Generally we state 10-15 working days for all items (there are a few items that will take 3-4 weeks). If we have an item in stock we can sometimes deliver within 24-48 hours. You can see the delivery time for your chosen item when viewing that particular product. If you need your order urgently or for a very specific date, please let us know using the 'Special Requirements/Date Needed By' section that you will see during checkout. We'll do everything we can to have your item ready in time.

How do I know when my item will be delivered?

We will email you once your item has been dispatched, informing you that it will arrive the next day. We generally email delivery confirmations around 5pm so if you're expecting an item to be dispatched on a particular day, please be sure to check your email after 5pm/6pm.

How will my jewellery be delivered?

Our packaging only states 'RDW Trading LTD' on the package, and the contents are not identifiable. We use a guaranteed next-day delivery service, which will arrive between 9am & 1pm the day after we post the item and will require a signature. If you are out, Royal Mail will leave a card and the package can be collected from your local Post Office or a re-delivery arranged with Royal Mail. We will email you the day your item is sent so you know to look out for your delivery the following day. Please note, delivery is free and your item will be fully insured during transit.

If you are within Europe, we can deliver your item with Royal Mail International Signed For, free of charge. This service takes on average 2-3 working days but this can vary. Please contact us here if you require further information.

Please note: We can only deliver to the cardholder's billing address or alternatively to your business/work place. We cannot deliver to a residential address that does not match your billing address (this is for security reasons).

For delivery to non-EU countries other duties, taxes, or additional fees might have to be paid by the customer, however not to the seller, but to the local competent customs, and tax authorities. The customers are advised to enquire about the details from the customs and tax authorities before ordering.